Reservations can be cancelled without charge up to 7 days prior to arrival. ( 7am Colombian time).
If the cancellation is within one week of the arrival day, 100% will be charged.
In case of No show, 100% will be charged ( +VAT + bank charges)

If your reservation exceeds the amount of 3,000,000 Pesos , we reserve the right to deduct 50% from the amount of the reservation.

If for any reason your arrival date is delayed and you arrive one or more days late, and unless you extend your stay if there is availability, the first night(s) will be charged

You will pay for your nights, meals and drinks at the end of your stay. (If the amount of your reservation exceeds 3,000,000 Pesos, we reserve the right to deduct 50% from the reservation).

The Vat of 19% is not included in the price; if you are a foreigner with a Colombian tourist visa, you will not be charged Vat.

If you are a Colombian citizen or resident, the 19% VAT rate will be applied when required by law.

To cancel, you can contact us by whatsap if you have booked on our website. If you have booked through other engines, the cancellation must be done through the engine.

We look forward to welcoming you soon. The team of Mundo Nuevo.